OTSmart error - read/reset pin

Hi,
Using OTSmart I'm trying to read/reset pin for Huawei Honor 7s.
But it is faceing the next error :
is there sulotion ?

The logs:
Using library Brom_DLL_v7.1813.3
Searching phone in normal mode;
[connect the phone powered off with volume down and up pressed to the usb cable]
Phone detected (MediaTek USB Port (COM30))
Preparing to start flash mode;
Preparing to open COM30
Requesting authorization;
ERROR: BE SURE THE DONGLE IS REGISTERED AND HAS ACTIVE SUPPORT WITH PACK7 + RESURRECTOR ACTIVATED; AN ACTIVE INTERNET CONNECTION IS REQUIRED;
ERROR: STATUS_BROM_CMD_FAIL
ERROR: BOOT_PHONE;