I'm waiting for orders

Hi!
I'm waiting for this order:
Order : 5909435
IMEI : 35744308426xxxx
Code : In Process
Submited On : 2019/01/23 07:42:16
Replied on :

and this order:
Order : 5913965
IMEI : 35965205760xxxx
Code : In Process
Submited On : 2019/01/24 10:28:14
Replied on :

Why not ready? Please help me