Help infinity box username and password error log-in...

Please help me to resolve my infinity box cannot log-in
=== DongleManager [Infinity] v1.72 [12/22/2018 21:04:29] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00022242FF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 1F1D2242
Firmware version: 0128.02
"UK Edition" status: On
Last launched Application: 001A v.0448
=> Activations:
- 00: Infinity-Box/Dongle v.0128
=> Online Service Account: http://www.infinity-box.com/service
- Username: 001F1D2242
- Password: UAHOvbhm