infinity box trasfers

please i need to use Samsung software on my new card.but am failing to change my account from the old one to the new one.

Serial Number: 405FA****
Username: 00405FA****
Token Type: Infinity-Box/Dongle
Registered: 2018-05-02
Expired: 2020-02-02
Account Status: Active
Firmware Version: 0137
Hardware Status: Ok

peration (755): Infinity Samsung software activation for Infinity-Box/Dongle
Price: 0
Balance: 20
Quantity: 0 of 5 done
Status: Infinity-Box/Dongle S/N 405FA*** is not linked to current account.
Please use correct account to place an order !

from this old one

00CD632AA6