i can not active my infinity box (2years suport) please help!!!!

Operation (679): Infinity-Box/Dongle 2 years Updates/Support Renew, Chinese Miracle-2 included
Price: 180
Balance: 322
Quantity: 0 of 40 done
Infinity-Box/Dongle S/N: 52681B92
Status: 52681B92; Hardware Status: Probably damaged. Contact to support




DONGLE MANAGER INFO HERE :
=== DongleManager [Infinity] v1.72 [31/05/2018 13:53:20] ===
Searching...
Card-Reader: Axalto e-gate 0
HWID: 00001B9200001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 52681B92
Firmware version: 0112.02
"UK Edition" status: On
Last launched Application: 0001 v.0176
=> Activations:
- 00: Infinity-Box/Dongle v.0112