Can't activate IOS my card

I can not reset password and username.
=== DongleManager [Infinity] v1.70 [20.03.2018 15:49:55] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000348C300001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): C5FA48C3
Firmware version: 0136.02
"UK Edition" status: Off
Last launched Application: 0030 v.0229
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 03: [BEST] v.0122
=> Online Service Account: http://www.infinity-box.com/service
- Username: 00C5xxx
- Password: IESxxx