Alcatel 5042X simlock problem

Code:

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SigmaKey v.2.27.02
515598893 Sigma dongle 2.27, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
--------- 2018-03-13 07:41:37 ---------
SigmaKey 2.27.02 Qcom: Direct unlock
Android HS-USB Diagnostics AF02 (COM109), Provider: TCL, Driver ver.: 6.0.0.0, Date: 2014-08-08, USB\VID_1BBB&PID_AF02&REV_0225&MI_00
Phone model: OT-5042
Baseband Processor: 8916
Detecting flash...eMMC, Flash size: 7.28 Gb
Hardware IMEI: 86528902007xxxx
Please send
C:\Users\mobista\Documents\SigmaKey\temporary backup\0515598893\86528902007xxxx_8916_eMMC (1).skb
file to support@sigmakey.com
Not found

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Messega sent, please check this for me :)