samsung sm-j701f read code via server eror [Answered]

pls help octoplus product support i got eror read unlock code via server samsung sm-j701f android 8.1.0 eror read hwid



log :


Welcome to Octoplus Suite version 1.5.8
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Connecting to server...OK
Username: r**********
Authorizing...OK
Checking balance...OK
Your balance: 50 credits.
Octopus smart card is present.
Checking smart card...OK
Smart card activations: Medusa
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Searching for a phone. Please wait...
Found phone on COM92
Reading info...
Detected phone model: SM-J701F
HW Version: INS
PDA version: J701FDDU6BRI1
CSC version: J701FODD6BRI1
CP version: J701FXXU6BRH5
Phone SN: RV8K50NXHSP
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Searching for a phone. Please wait...
Found phone on COM92
Reading info...
Detected phone model: SM-J701F
HW Version: INS
PDA version: J701FDDU6BRI1
CSC version: J701FODD6BRI1
CP version: J701FXXU6BRH5
Phone SN: RV8K50NXHSP
Searching for USB diagnostic port...OK
Connecting...OK
Reading HWID...
Could not read data (HWID)!
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