j327T unlocking

i want to unlock samsung J327T with TMB unlock service, but octoplus cannt detect the phone.

this phone and adb device is detected well by others tool

with octoplus suite just shown :

Code:

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Welcome to Octoplus Suite version 1.5.8
Initializing Android Debug Bridge...OK
Searching for a phone. Please wait...
No Android devices found

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what is the problem?