credit refund

Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-J330FN
Sales Code: CNX
Country Code: Romania
Timezone: Europe/Bucharest
Android Version: 7.0 [NRD90M] [SDK 24]
Build Date: Mon Nov 27 19:09:08 KST 2017
PDA Version: J330FNXXU2AQK8 [november 2017, rev8]
Phone Version: J330FNXXU2AQJ1 [october 2017, rev1]
CSC Version: J330FNVFG2AQL1 [december 2017, rev1]
Board Platform: EXYNOS5
Modem Platform: SHANNON305
Serial Number: R58K22FGCGJ
Battery Status: 4.20V (86%)
Network Type: GSM
SIM Status: ABSENT
Multisim Config: SS
Knox Version: v30
Warranty Bit: 0
Security Patch: 2017-12-01
Data Encryption State: encrypted
Reading codes online...
Checking modem version.
Restarting phone.
Waiting for ADB connection. Be patient! Do NOT disconnect the phone!
Reading data. Be patient! Do NOT disconnect the phone!
Communicating with the server...
Waiting for the server to respond.
The withdrawn credits will be refunded within one hour.
Read codes failed.
Finished at local time: [12.14.18 09:16:26]
WorkID: 49224199

i didn't reiceive the credit back