NCK Box Activation not working

Hello!

We purchased an activation for NCK Dongle on the 15th of September.

I just tried to update card but it is still not working (18th of September).

Please check.

Exe version: NCKdongle v18.7
UPDATTING CARD
Updating serial: xxxxxxxxxxxx
Conecting to server please wait
SERIAL: xxxxxxxxxxx
Activation Expired, To buy new 1 Year Activation please visit:
NCK Dongle & NCK Box 1 YEAR Activation

I wrote you email and skype message too yesterday, but no answer.