SM-G930T not unlocked 10 credits gone!

SM-G930T not unlocked 10 credits gone! i sent emait to support sales@z3x-team.com with log. what should i do now ? it happent first time for me. log...

Quote:

[ 8/31/2018 11:16:46 AM ] Operation: Unlock [ 8/31/2018 11:16:46 AM ] Selected model: SM-G930T [ 8/31/2018 11:16:46 AM ] Selected port: COM150 SAMSUNG Mobile USB Serial Port [ 8/31/2018 11:16:46 AM ] Software version: 33.7 [ 8/31/2018 11:16:46 AM ] [ 8/31/2018 11:16:47 AM ] Checking Login and Password... OK [ 8/31/2018 11:16:53 AM ] Ballance: 10 crd. [ 8/31/2018 11:16:58 AM ] You have 10 credit(s) left. This operation takes 10 credits.Continue? Yes [ 8/31/2018 11:16:59 AM ] Waiting ADB device... OK [ 8/31/2018 11:17:00 AM ] Reading phone info... [ 8/31/2018 11:17:01 AM ] Model: SM-G930T [ 8/31/2018 11:17:01 AM ] Android version: 8.0.0 [ 8/31/2018 11:17:01 AM ] PDA version: G930TUVU4CRF1 [ 8/31/2018 11:17:01 AM ] CSC version: G930TTMB4CRF1 [ 8/31/2018 11:17:01 AM ] Phone version: G930TUVU4CRF1 [ 8/31/2018 11:17:01 AM ] Product code: SM-G930TZKATMB [ 8/31/2018 11:17:01 AM ] CSC country code: USA [ 8/31/2018 11:17:02 AM ] CSC sales code: TMB [ 8/31/2018 11:17:02 AM ] Phone SN: R28HB2D0RYA [ 8/31/2018 11:17:02 AM ] IMEI: 359755074575164 [ 8/31/2018 11:17:02 AM ] HW version: REV0.6 [ 8/31/2018 11:17:02 AM ] RF cal date: 2016.11.17 [ 8/31/2018 11:17:02 AM ] Chip name: MSM8996 [ 8/31/2018 11:17:02 AM ] Modem board: MSM8996 [ 8/31/2018 11:17:03 AM ] Security patch: 2018-04-01 [ 8/31/2018 11:17:03 AM ] Boot Warranty bit: 0 [ 8/31/2018 11:17:06 AM ] Rebooting phone... OK [ 8/31/2018 11:17:11 AM ] Waiting ADB device... OK [ 8/31/2018 11:17:46 AM ] Rebooting phone... OK [ 8/31/2018 11:17:51 AM ] Waiting ADB device... OK [ 8/31/2018 11:18:31 AM ] Waiting for device to become ready... OK [ 8/31/2018 11:18:32 AM ] Initialization zTool... OK [ 8/31/2018 11:18:34 AM ] Running zTool, please wait... [ 8/31/2018 11:18:34 AM ] Start... OK [ 8/31/2018 11:18:39 AM ] Initialization... OK [ 8/31/2018 11:18:42 AM ] Generate and check client proof... OK [ 8/31/2018 11:18:42 AM ] Verify proof by client... OK [ 8/31/2018 11:18:42 AM ] Reading data from phone... OK [ 8/31/2018 11:18:47 AM ] Rebooting to upload... OK [ 8/31/2018 11:18:50 AM ] Searching Ramdump interface... COM16 detected [ 8/31/2018 11:19:04 AM ] Reading data from phone... OK [ 8/31/2018 11:19:25 AM ] Calculating... OK [ 8/31/2018 11:19:27 AM ] Searching server...][ 8/31/2018 11:16:46 AM ] Operation: Unlock [ 8/31/2018 11:16:46 AM ] Selected model: SM-G930T [ 8/31/2018 11:16:46 AM ] Selected port: COM150 SAMSUNG Mobile USB Serial Port [ 8/31/2018 11:16:46 AM ] Software version: 33.7 [ 8/31/2018 11:16:46 AM ] [ 8/31/2018 11:16:47 AM ] Checking Login and Password... OK [ 8/31/2018 11:16:53 AM ] Ballance: 10 crd. [ 8/31/2018 11:16:58 AM ] You have 10 credit(s) left. This operation takes 10 credits.Continue? Yes [ 8/31/2018 11:16:59 AM ] Waiting ADB device... OK [ 8/31/2018 11:17:00 AM ] Reading phone info... [ 8/31/2018 11:17:01 AM ] Model: SM-G930T [ 8/31/2018 11:17:01 AM ] Android version: 8.0.0 [ 8/31/2018 11:17:01 AM ] PDA version: G930TUVU4CRF1 [ 8/31/2018 11:17:01 AM ] CSC version: G930TTMB4CRF1 [ 8/31/2018 11:17:01 AM ] Phone version: G930TUVU4CRF1 [ 8/31/2018 11:17:01 AM ] Product code: SM-G930TZKATMB [ 8/31/2018 11:17:01 AM ] CSC country code: USA [ 8/31/2018 11:17:02 AM ] CSC sales code: TMB [ 8/31/2018 11:17:02 AM ] Phone SN: R28HB2D0RYA [ 8/31/2018 11:17:02 AM ] IMEI: 359755074575164 [ 8/31/2018 11:17:02 AM ] HW version: REV0.6 [ 8/31/2018 11:17:02 AM ] RF cal date: 2016.11.17 [ 8/31/2018 11:17:02 AM ] Chip name: MSM8996 [ 8/31/2018 11:17:02 AM ] Modem board: MSM8996 [ 8/31/2018 11:17:03 AM ] Security patch: 2018-04-01 [ 8/31/2018 11:17:03 AM ] Boot Warranty bit: 0 [ 8/31/2018 11:17:06 AM ] Rebooting phone... OK [ 8/31/2018 11:17:11 AM ] Waiting ADB device... OK [ 8/31/2018 11:17:46 AM ] Rebooting phone... OK [ 8/31/2018 11:17:51 AM ] Waiting ADB device... OK [ 8/31/2018 11:18:31 AM ] Waiting for device to become ready... OK [ 8/31/2018 11:18:32 AM ] Initialization zTool... OK [ 8/31/2018 11:18:34 AM ] Running zTool, please wait... [ 8/31/2018 11:18:34 AM ] Start... OK [ 8/31/2018 11:18:39 AM ] Initialization... OK [ 8/31/2018 11:18:42 AM ] Generate and check client proof... OK [ 8/31/2018 11:18:42 AM ] Verify proof by client... OK [ 8/31/2018 11:18:42 AM ] Reading data from phone... OK [ 8/31/2018 11:18:47 AM ] Rebooting to upload... OK [ 8/31/2018 11:18:50 AM ] Searching Ramdump interface... COM16 detected [ 8/31/2018 11:19:04 AM ] Reading data from phone... OK [ 8/31/2018 11:19:25 AM ] Calculating... OK [ 8/31/2018 11:19:27 AM ] Searching server...

not go till finishing line ! i waited on that stage for 30 min! not unlocked but 10 credits gone. plz help about it