zte Z956 grand x4 cricket give 0 times to unlock error

Software engine version: 1.0.0.10650
Searching phone ...

MODEL : QCOM SERIES 53
COMPILED DATE : Sep 23 2016 16:35:00
RELEASE DATE : Sep 14 2016 03:00:00
FIRMWARE INFO : MPSS.JO.1.2.c2-00099-8937_GENNS_PACK-1.69827.1.70624.1
IMEI : 86117xxxxxxxxx-2
BLUETOOTH ADDR : 00 00 00 00 00 00

FIRMWARE: P817A11V1.0.0B13

close_event_report: OK;
close_log_report: OK;
close_message_report: OK;
closing_com_port: OK;
Starting the backup process;
connect_server: OK;
backup in progress: OK;
Backup saved to: E:\All Data\mobile software\Furious gold\Pack 5\QCOM_SMART_TOOL_v1.0.0.10650\86117003251367_2_04 _2018_18_00_11.bkp
switching_download_mode: OK;
closing_com_port: OK;
ERROR: Timeout waiting for the phone;