/help/ lg g5 h830 unlock failed

i downgraded phone to 20a so i can root it i did everything and when i wanted to unlock i got this??? please help


Welcome to Octoplus/Octopus Box LG Software version 2.9.1
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Checking data...OK
Platform: LG Qualcomm
Selected port: COM35
Selected model: H830
Reading info...
Model ID: LG-H830
IMEI: 356729-07-091837-4
Android version: 7.0
Battery level: 91%
Mode: Normal
Firmware compiled date: Oct 19 2016
Firmware compiled time: 04:00:00
Firmware released date: Nov 7 2016
Firmware released time: 13:10:56
SW Version: MPSS.TH.2.0.c1.4-00042-M8996FAAAANAZM-1.74312.1
IMEI: 356729-07-091837-4
Bluetooth address: D0:13:FD:87:49:1E
Wi-Fi MAC address: D0:13:FD:2B:98:78
SPC: 000000
Checking root access...
Initializing ADB...OK
Waiting for phone...OK
Phone is already rooted.
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Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: steven_paul
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 115 credits.
To perform "Unlock" operation you need to have 100 credits.
Sending exploit...OK
Executing exploit...OK
Sending data to server...OK
Calculating. Please Wait...OK
Unlocking...
Unlock Failed
Please, reboot the phone and try again.
Rebooting phone...
Performed by 2.9.1 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM35
Selected model: H830
Reading info...
Mode: Normal
Firmware compiled date: Oct 19 2016
Firmware compiled time: 04:00:00
Firmware released date: Nov 7 2016
Firmware released time: 13:10:56
SW Version: MPSS.TH.2.0.c1.4-00042-M8996FAAAANAZM-1.74312.1
IMEI: 356729-07-091837-4
Bluetooth address: D0:13:FD:87:49:1E
Wi-Fi MAC address: D0:13:FD:2B:98:78
SPC: 000000
Checking root access...
Initializing ADB...OK
Waiting for phone...OK
Phone is already rooted.
--------------------------------------------------------------------------------
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: steven_paul
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 115 credits.
To perform "Unlock" operation you need to have 100 credits.
Sending exploit...OK
Executing exploit...OK
Sending data to server...OK
Calculating. Please Wait...OK
Unlocking...
Unlock Failed
Please, reboot the phone and try again.
Rebooting phone...
Performed by 2.9.1 Software version.